Technical Learning / Process Management / Agile Learner

Proficient Facilitator / Curriculum Development / eLearning Modules

Call Center Training / Agile Project Management / System & Product Education​

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Seasoned L&D leader with over 18 years of experience driving enterprise learning strategies, instructional design, and global LMS operations. Expert in creating scalable, results-oriented training programs aligned with business objectives and performance goals. Skilled in managing cross-functional teams, mentoring global learning administrators, and utilizing tools such as Articulate 360, Adobe Creative Cloud, Power BI, and SharePoint. Adept at applying data-driven design, maintaining ISO compliance, and leading continuous improvement initiatives. Expert in training delivery and design for sales and customer service functions, with proven ability to translate complex content into engaging, easy-to-understand formats. Recognized for strategic insight, operational excellence, and the ability to deliver impactful learning solutions in dynamic, fast-paced environments.
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Please click on my 1 minute 24 second video introduction.